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Cancellation policy, no shows and penalties

Cancellation information:

We take your credit or debit card number as a guarantee and confirmation of a reservation when you make a reservation online or by phone (via a confirmation email).

To confirm and guarantee a reservation at our restaurant via web or phone, it is absolutely essential to enter your credit or debit card number. No charges will be made to your card for the reservation at that time.

Once you have completed your reservation, you will receive a confirmation email with all the information and details of the reservation for your review.

If you wish to modify the date of the reservation, the time, the number of guests, add any additional services, etc., you must contact us at the phone number of our restaurant at least 2 hours prior to the start time of your reservation.

No-show information:

In the event that guests do not show up at our restaurant on the reserved day and time, without any prior notification either by phone or in writing, or without any valid justification preventing the guests from attending the designated date and time for the reservation, our restaurant will charge the corresponding penalty to your credit or debit card for the no-show.

Penalty information:

When you make a reservation at our restaurant, you accept our cancellation policy, no-show policy, and penalties.

We reserve the right to execute the penalty charge on the credit or debit card provided at the time of the reservation in the event of "no-show by the guests on the reserved day and time".

Once the penalty has been executed, we will send you the corresponding charge invoice to the email indicated in your reservation within 14 business days after the reservation date.

In summary:

Maximum time to cancel a reservation without penalty:

  • 2 Hours prior to the start of the reservation.


Amount of penalty for no-show:

  • 10,00€ per guest.


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Policy of conditions of use, cookies, privacy and legal notice

Terms of Use:

If you are under 18 years old, you must inform your parents or guardians about the terms of use, our privacy policy, and legal notice of our reservation system.

The use of our reservation system by individuals under 18 years old is strictly prohibited.

The following information is provided by Judeolosan, S.L. to ensure that you are fully informed of our general work policies. By visiting our reservation website or calling our company, you are accepting and consenting to the practices described in this document. If you do not agree with our general work policies, please refrain from accessing our reservation system and do not make any phone calls to our company.

Privacy Policies:

In accordance with the European General Data Protection Regulation, Judeolosan, S.L. informs you that certain areas of our reservation system may require the user to provide personal data.

The user always has the option to accept or reject the legal conditions under which they will provide such data. The acceptance is considered informed consent, and it expressly authorizes the processing of data with the following characteristics:

BASIC INFORMATION ABOUT DATA PROTECTION

  • File Manager: Judeolosan, S.L.
  • Manager's Address: Calle San Fernando 120-122
  • Purpose of Processing: To address your information request or other types of inquiries made through our reservation system. The data will be processed for reservation management, service presentation, and commercial prospecting of our services/products to avoid duplications with other restaurants that share our reservation software.
  • Legitimacy: Consent of the data subject.
  • Data Recipients: Data may be transferred to service providers or for statistical purposes. Data is transferred to RESERVÉR for reservation management under a data processing agreement. If you want more information about RESERVÉR's privacy policy, you can visit our website at www.reserver.es. Data may also be transferred to other restaurants that share the same reservation software solely for the purpose of detecting duplications or errors in their records.
  • Rights: Access, rectification, deletion, and objection to data processing.

You can request additional detailed information about Data Protection at the email address provided in our contact details.

Judeolosan, S.L. considers the data of registered users to be of utmost importance and therefore commits to fulfilling its obligation of data confidentiality and treating them with confidentiality. We have created a Record of Data Processing Activities that includes measures aimed at protecting the confidentiality of the personal data we hold, in accordance with the European General Data Protection Regulation.

EXTENDED INFORMATION ABOUT DATA PROTECTION

  • File Manager: Judeolosan, S.L.
  • File Manager's Phone Number: 957487673
  • File Manager's Email: grupomandoble@gmail.com
  • What data do we process?: We process the data that you have provided us during the reservation registration process. Given the type of service we are going to provide, we may process data from the following categories:
    • Identifying information.
    • Economic/financial data.
    • Personal and social circumstances data.
    • Employment data.
  • For what purpose do we process your personal data?: In our company, we mainly process the information provided by our customers to carry out the tasks entrusted by them. We may also use your data to process other requests you may have made. The purpose of processing your data is to address your information request or other types of inquiries made through our reservation system. The data will be processed for reservation management, service presentation, and commercial prospecting of our services/products to avoid duplications with other restaurants that share our reservation software.
  • How long do we retain your data?: The data will be retained for the periods during which our reservation system may incur liability, in accordance with the law.
  • What is the legitimacy for the processing of your data?: The legal basis for processing by our company is based on the consent of the data subject, which is necessary for processing information requests made through our reservation system.
  • Who will your data be disclosed to?: Data may be transferred to service providers or for statistical purposes. Data is transferred to RESERVÉR for reservation management under a data processing agreement. If you want more information about RESERVÉR's privacy policy, you can visit our website at www.reserver.es. Data may also be transferred to other restaurants that share the same reservation software solely for the purpose of detecting duplications or errors in their records.
  • How did we obtain your data?: The data to which we have access has been directly collected from the data subject or their legal representative, either through the reservation website or by providing the data over the phone to the restaurant. Under no circumstances do we process data from other sources or companies.
  • What are your rights when you provide us with your data?: You can exercise your rights of access, rectification, deletion, restriction of processing, or objection by sending a written request to the above-mentioned address. Any person has the right to obtain confirmation as to whether or not we are processing personal data concerning them. Interested parties have the right to access their personal data and request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. Interested parties may also request the limitation of the processing of their data, in which case, we will only retain the data for the exercise or defense of legal claims.

Legal Notice:

The use of this reservation system, as well as any of its services, implies the reading, understanding, and acceptance of this legal notice by the user.

In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following aspects are informed:

Responsible for the reservation system: Judeolosan, S.L.

Address: Calle San Fernando 120-122

Contact Email: grupomandoble@gmail.com

Tax number: B14736128

The owner of the establishment is Judeolosan, S.L.

The User voluntarily and expressly accepts that the use of this reservation system is always under their sole and exclusive responsibility.

In using the reservation system, the user agrees not to engage in any conduct that could harm the image, interests, and rights of third parties or that could damage, disable, overload, or interfere with the normal use of the system.

The contents of the reservation system are made available to the user by Judeolosan, S.L. and include information from both our own sources and third parties.

We strive to provide the highest quality and reasonably up-to-date content, as well as the availability offered in reservations, areas, seats, and selected menus. However, we do not guarantee the usefulness, accuracy, completeness, relevance, and/or timeliness of the content.

Through these general conditions, no intellectual or industrial property rights are transferred regarding the reservation system or any of its components. The user is expressly prohibited from reproducing, transforming, distributing, publicly communicating, making available, extracting, reusing, forwarding, or using them in any way, by any means or procedures, unless it is legally permitted or authorized by the rights holder.

These general conditions are governed by Spanish law.

Policy of commercial communications

Commercial Communications Notice

This Commercial Communications Notice ("Notice") sets forth the terms and conditions under which [Company Name] ("We," "our," or "us") may send you commercial and promotional communications. Please read this Notice carefully before accepting it.

By accepting this Notice, you ("You" or "the User") acknowledge and agree to the following:

Consent to receive commercial communications: You give your express consent to receive commercial, promotional, and marketing communications from us. These communications may include, among other things, information about our products, services, special offers, promotions, and events.

Methods of communication: Commercial communications may be sent through various means, such as email, text messages, phone calls, push notifications, or other electronic or physical methods.

Opt-out options: You have the right to opt out of receiving future commercial communications at any time. Each commercial communication you receive from us will include an unsubscribe option. If you choose to unsubscribe, we will make reasonable efforts to process your request within a reasonable timeframe.

Updating your preferences: You understand and agree that even if you choose to unsubscribe from commercial communications, we may continue to send you certain communications related to transactions, services, or important account information.

Personal data protection: We are committed to protecting your privacy and complying with all applicable data protection laws and regulations. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

By accepting this Notice, you acknowledge that you have read and understood its provisions and consent to receiving commercial communications from us in accordance with the terms set forth in this Notice.

If you have any questions or concerns about this Notice or wish to exercise your rights related to your personal data, you may contact us through the communication channels provided on our website.
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