Reservér Terms of Use Agreement
This Reservér (Online) Agreement (the "Agreement") is entered into between Acrilonia.corp and the entity subscribing to these terms (the "Client"). "Reservér" refers to i) Acrilonia Corp., located at C/ Lucios No. 32, Floor 3, 30006 Puente Tocinos - Murcia (Spain). This Agreement will be effective from the date you click the "Accept" button below or, if applicable, the date the Agreement is ratified (the "Effective Date"). If you accept the Agreement on behalf of your company or another entity, you represent and warrant that:
i) You have full legal authority to bind your company or the applicable entity to these terms so that they are binding on them;
ii) You have read and understood this Agreement;
iii) You accept this Agreement on behalf of the party you represent. If you do not have sufficient legal authority to bind your company or the entity applicable to this Agreement, do not click the "Accept" button below (or, if applicable, do not sign this Agreement). Any other agreement expressly signed between the "Client" and Reservér will prevail over this Agreement.
EXPOSITION
I. Acrilonia Corp. owns the Reservér software, an adaptive modular technological solution designed for reservation management in the hospitality industry, data collection, obtaining reports for service optimization, among other functionalities (hereinafter "Reservér" or "Software", interchangeably).
II. Acrilonia Corp. holds the ownership, as well as all exploitation rights, over the Software.
CUSTOMER SUPPORT
I. The hiring of any of the plans described above will allow the customer to access Reservér's personalized customer support service. This service aims to provide information and resolve customer queries or issues.
II. The features of the service, such as availability hours, access channels, response times, maximum number of contacts, etc., will depend on the plan contracted, and Acrilonia Corp. may unilaterally modify these features without further obligation to the customer other than communication with a minimum of 30 days' notice. The following link https://app.reserver.es/licensing provides a list of prices, modalities, billing, and payment methods that will apply to Customers for the Software transfer and maintenance services.
ADDITIONAL SERVICES
I. Online training and instructional tutorials, delivered in digital format.
II. Online and telephone support to resolve system issues.
SERVICE CANCELLATIONS
I. Customer service cancellation: The customer may cancel one, several, or all contracted services without holding any type of commitment that prevents them from doing so. The customer must contact billing@reserver.es to request the service cancellation and must do so before the 30th of each month to avoid being charged the subscription for the following month. In case the cancellation is requested after the 30th, the customer is subject to paying for that month, and the cancellation will take effect from the next month.
II. Reservér service cancellation: The cancellation of a goods delivery by Reservér will only be allowed in the following cases:
a. Non-payment of one or several services
b. At the express request of the customer, in writing or by email to billing@reserver.es.
MODIFICATION OF ECONOMIC CONDITIONS
I. The service provider company reserves the right to modify the economic conditions of this contract in accordance with current legislation in Spain. Accordingly, it is authorized to make adjustments to the economic aspects of the contract, including but not limited to, prices, fees, additional charges, and discounts.
II. All proposed modifications will be notified in writing to customers with at least 30 days' notice. Notification will be made by email to the address registered in the contract and/or through a visible notification on the platform.
III. Customers will be deemed to accept the modifications if they do not express their objection in writing within a period of 3 days from the receipt of the notification. The customer's continued use of the services after receiving the notification will be considered implicit acceptance of the proposed modifications.
IV. In case the customer disagrees with the proposed modifications, they have the right to terminate the contract by written notification to billing@reserver.es. The termination of the contract will be carried out in accordance with the procedures established in this contract.
REFUND POLICY
At Acrilonia Corp., we strive to provide excellent service and support to our customers. This Refund Policy describes our guidelines regarding refunds for our services. Please read this policy carefully.
I. Refund eligibility: Returns will only be allowed in the following circumstances:
a) The account is officially canceled before the 30th of the month, and there is a valid reason for the refund.
b) The refund request is supported by a valid and reasonable reason, such as a duplicate charge or billing error.
II. Active Subscriptions and Credit Notes:
a) In cases where the account and subscription are still active, and a valid refund request is received, a credit note will be issued.
b) The credit note will be for the amount of the refund and will be applied to the next generated invoice.
III. Refund requests submission:
a) To initiate a refund request, contact our billing team at billing@reserver.es
b) Provide detailed information about the reason for the refund request, including any supporting documentation, such as receipts or transaction records.
IV. Refund processing time:
a) Refunds, if eligible, will be processed within a reasonable timeframe after the request is verified and approved.
b) Processing time may vary depending on the payment method and the involved financial institution. Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to periodically review this policy for any updates or modifications.
DATA PROTECTION AND CONFIDENTIALITY
I. The Parties undertake to collect and process any Personal Data strictly in accordance with these contractual provisions and current legislation and regulations, in particular Regulation (EU) No. 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals concerning the processing of personal data and the free movement of such data (hereinafter, "GDPR") and Law No. 78-17, of January 6, 1978, as amended, on information technology, files, and freedoms (together, "Data Protection Regulation").
II. During any exchange of Personal Data under this Agreement, the Parties undertake to comply with Annex 2 "Protection of Personal Data".
APPLICABLE LAW AND JURISDICTION
This Agreement and any dispute or claim arising out of or in connection with it will be governed or interpreted in accordance with the laws of Spain. The Parties irrevocably submit to the exclusive jurisdiction of the Courts and Tribunals of Murcia.